Dealer Digital Adoption Strategist

CATERPILLAR ASIA PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A global heavy machinery company in Singapore is looking for a professional to drive dealer digital transformation and product adoption. The role requires strong customer focus, exceptional communication skills, and the ability to work collaboratively across functions. Responsibilities include supporting dealers to enhance e-commerce adoption, facilitating training, and establishing feedback loops. This is an onsite position with 40% travel involved, aiming for substantial impact in dealer operations and customer satisfaction.

Qualifications

• Strong analytical skills for informed, productive decision-making.
• Ability to communicate clearly and influence stakeholders at all levels.
• Proficiency in identifying and resolving operational challenges.

Responsibilities

• Deploy strategic dealer-facing engagement initiatives to enhance digital adoption.
• Collaborate with Product Adoption Consultants and dealer teams to drive product adoption.
• Support dealers in growing their connected assets and e-commerce adoption.
• Facilitate feedback between dealers and Caterpillar to drive improvements.
• Act as a change agent to influence decision-makers on digital tool adoption.
• Deliver training and onboarding for Cat digital products.

Skills

Customer Focus

Service Excellence

Collaboration

Consulting

Decision Making & Critical Thinking

Effective Communication

Problem Solving

Relationship Management

Job description

A global heavy machinery company in Singapore is looking for a professional to drive dealer digital transformation and product adoption. The role requires strong customer focus, exceptional communication skills, and the ability to work collaboratively across functions. Responsibilities include supporting dealers to enhance e-commerce adoption, facilitating training, and establishing feedback loops. This is an onsite position with 40% travel involved, aiming for substantial impact in dealer operations and customer satisfaction.