Customer Success Associate - Freight Ops & KPI Reporting

671 MNX (Singapore) Pte. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

671 MNX (Singapore) Pte. Ltd. is seeking a dependable logistics professional to manage customer service and freight operations. You will coordinate with internal and external stakeholders to ensure timely responses and accurate KPI reporting, while supporting CAPA, SOPs, and distribution activities.

The role requires at least 2 years in air and sea freight operations, excellent English, and a proactive, ownership-minded approach in a fast-paced environment.

Qualifications

• GCE N/O Levels or Diploma required; 2+ years in air and sea freight ops with customer service focus.
• Excellent written and spoken English with strong interpersonal skills.
• Self-motivated, proactive and able to take ownership of tasks.
• Strong problem-solving ability and capacity to multitask in a fast-paced environment.
• Proficiency in MS Office applications; supervisory experience is a plus.

Responsibilities

• Maintain customer satisfaction and respond to inquiries promptly; act as first point of contact (PIC).
• Collaborate with internal and external customers to deliver exceptional service and KPI reporting.
• Handle SAP stock in/out processes and support process improvements with LFS teams.
• Assist in CAPA reporting, KPI management, and SOP/work instruction development.
• Support quotation requests, RFQs, and general sales support, as needed.

Skills

Customer service

Stakeholder management

Communication

Problem-solving

Multitasking

Education

GCE N/O Levels or Diploma

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

671 MNX (Singapore) Pte. Ltd. is seeking a dependable logistics professional to manage customer service and freight operations. You will coordinate with internal and external stakeholders to ensure timely responses and accurate KPI reporting, while supporting CAPA, SOPs, and distribution activities.

The role requires at least 2 years in air and sea freight operations, excellent English, and a proactive, ownership-minded approach in a fast-paced environment.