Operations Analytics & SOP Lead

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a data-driven analyst to analyse quality and cost data across its end-to-end operations network.

You'll monitor KPIs, identify exceptions, and recommend improvements to boost efficiency, service quality, and cost control. You will develop SOPs, drive data-driven decision making, and collaborate with operations teams to implement changes that reduce waste and improve resource utilisation.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Data Analytics or related fields.
• At least two years of experience in operations management or data analysis in logistics, express delivery, transport, or a related industry.
• Familiarity with logistics workflows and key operational quality and cost metrics.

Responsibilities

• Monitor, organise, and analyse quality data across pickup and delivery, sorting and transfers, and transport.
• Track operational KPIs such as on-time pickup and delivery, successful delivery, shipment exception rates, and shipment backlog rates.
• Assess KPI performance by service station and operational stage to identify unusual fluctuations, bottlenecks, and potential risks.
• Investigate why KPIs fall short of target, recommend corrective actions, and follow up on implementation and results.
• Produce regular reports on operational quality, KPI performance, and corrective actions for exceptions.
• Collect, organise, and analyse operating costs across the network, including labour, fleet, transport, and outsourcing costs.
• Assess resource deployment and usage by service station and operational stage, including staff productivity, fleet utilisation, and the suitability of resource allocations.
• Track operating cost per shipment, output per employee, vehicle operating costs, and other key cost metrics.
• Compare actual operating costs with budgets, historical data, and targets to identify cost anomalies and savings opportunities.
• Assess costs and benefits in light of changes in shipment volumes and resource inputs to inform staffing, fleet deployment, and operating model decisions.
• Produce regular reports on operating costs, resource utilisation, and opportunities to reduce costs and improve efficiency.
• Use quality and cost analysis to identify problems and improvement opportunities in existing workflows.
• Help develop and refine SOPs for pickup and delivery, sorting and transfers, transport, and service station operations.
• Coordinate with operations teams to roll out SOPs and monitor implementation.
• Regularly evaluate the results of process changes and promote standardisation and continuous improvement.
• Root-cause analysis of KPI exceptions and follow-up on corrective actions.

Skills

Analytical thinking

Cross-functional communication

Problem solving

Attention to detail

Independent work

Education

Diploma or Degree in Logistics, Supply Chain, Data Analytics or related fields

Tools

Excel

Power BI

SQL

Job description

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a data-driven analyst to analyse quality and cost data across its end-to-end operations network.

You'll monitor KPIs, identify exceptions, and recommend improvements to boost efficiency, service quality, and cost control. You will develop SOPs, drive data-driven decision making, and collaborate with operations teams to implement changes that reduce waste and improve resource utilisation.