Logistics Operations Analytics Lead

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd is seeking a data-driven Analyst to monitor and analyse quality and cost data across end-to-end logistics operations.

You will track KPIs for pickup, delivery, sorting, and transport, identify bottlenecks, and recommend improvements to control costs and enhance service quality. Responsibilities include developing SOPs, reporting on cost and efficiency, and collaborating with regional stakeholders to standardise processes and support continuous improvement.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Data Analytics or related fields (or equivalent practical experience in logistics operations analytics).
• At least two years of experience in operations management or data analysis in logistics, express delivery, transport, or a related industry.
• Familiarity with logistics workflows and key operational quality and cost metrics.

Responsibilities

• Analyse quality and cost data across pickup and delivery, sorting and transfers, transport, and service station operations.
• Monitor KPI performance by service station and operational stage to identify fluctuations, bottlenecks, and risks.
• Investigate underperformance of KPIs and propose corrective actions with follow-up on results.
• Produce regular reports on operational quality, KPI performance, and corrective actions for exceptions.
• Collect, organise, and analyse operating costs across the network (labour, fleet, transport, outsourcing).
• Assess resource deployment and usage by service station and operational stage, including staff productivity and fleet utilisation.
• Track operating cost per shipment, output per employee, and other cost metrics.
• Develop and refine SOPs for pickup/delivery, sorting/transfers, transport, and service stations.

Skills

Excel

Pivot tables

Power BI

SQL

Data analytics

English fluency

Mandarin proficiency

Education

Diploma or Degree in Logistics, Supply Chain, Data Analytics or related fields

Tools

Power BI

SQL

Job description

S.F. Express (Singapore) Pte Ltd is seeking a data-driven Analyst to monitor and analyse quality and cost data across end-to-end logistics operations.

You will track KPIs for pickup, delivery, sorting, and transport, identify bottlenecks, and recommend improvements to control costs and enhance service quality. Responsibilities include developing SOPs, reporting on cost and efficiency, and collaborating with regional stakeholders to standardise processes and support continuous improvement.