Data-Collection Customer Service Specialist

PERSOL; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer (Data Collection) to join a call centre team in Central. You will conduct outbound calls to businesses, coordinate data collection activities, and provide essential administrative support to keep projects on track.

The role emphasizes accuracy, timely data submission, and strong Excel skills, with opportunities to contribute to data quality and reporting while working alongside a collaborative team.

Qualifications

• Minimum GCE A-Level, Diploma, or equivalent qualification.
• Proficient in Microsoft Excel and comfortable with computer systems/databases.
• Good communication and interpersonal skills.
• Meticulous, organised and detail-oriented.

Responsibilities

• Conduct outbound calls to businesses to perform interviews and collect required information.
• Assist respondents in completing questionnaires and provide guidance when necessary.
• Follow up with businesses to ensure timely completion of questionnaires.
• Maintain accurate call records, survey data, and case updates using Excel and internal systems.
• Ensure all collected information is accurate and submitted within timelines.
• Prepare daily operational reports and maintain proper documentation.
• Identify and resolve data discrepancies where necessary.
• Provide administrative and operational support to the team.
• Maintain confidentiality and adhere to procedures, policies, and guidelines.

Skills

Excel

Communication skills

Databases

Independent work

Education

GCE A-Level / Diploma

Job description

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer (Data Collection) to join a call centre team in Central. You will conduct outbound calls to businesses, coordinate data collection activities, and provide essential administrative support to keep projects on track.

The role emphasizes accuracy, timely data submission, and strong Excel skills, with opportunities to contribute to data quality and reporting while working alongside a collaborative team.