Customer Service (Outbound call)

PERSOL SINGAPORE PTE. LTD.; Singapore; In loco; SGD 33.000 - 37.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore Pte Ltd is looking for a data collection and survey support specialist based in Novena, Singapore. You will conduct outbound calls and occasional field visits to collect survey data from assigned companies, guiding respondents through surveys and ensuring accurate data entry.

You will update outcomes in Excel and CRM systems, adhere to SOPs, and help meet completion targets. The role offers routine hours, with a focus on data quality and administrative support.

Competenze

• Minimum Higher Nitec, Diploma, or equivalent qualification.
• Experience in customer service, call centre operations, survey research, or account handling is preferred.
• Proficient in MS Excel and familiar with CRM or case management systems.
• Detail-oriented, organised, and accurate in data entry.
• Strong communication skills with the ability to work independently and as part of a team.

Mansioni

• Make outbound calls and occasional field visits to collect survey data from assigned companies.
• Assist respondents in completing surveys and provide guidance as required.
• Update call outcomes, survey records and case notes accurately in Excel and designated systems.
• Ensure timely and accurate submission of completed survey data.
• Adhere to SOPs, project guidelines and data confidentiality requirements.
• Track and follow up on assigned cases to achieve survey completion targets.
• Prepare daily operational reports and maintain accurate documentation.
• Support administrative duties and rectify data collection errors when required.

Conoscenze

MS Excel

CRM systems

Data accuracy

Communication skills

Teamwork

Independent work

Formazione

Diploma or equivalent

Descrizione del lavoro

Novena

$3000-3300/monthly

Mon-Fri Office Hours - 830-6pm

Job Scope

• - Conduct outbound calls and occasional field visits to collect survey data from assigned companies.
• - Assist respondents in completing surveys and provide guidance when required.
• - Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
• - Ensure timely and accurate submission of completed survey data.
• - Adhere to SOPs, project guidelines, and data confidentiality requirements.
• - Track and follow up on assigned cases to achieve survey completion targets.
• - Prepare daily operational reports and maintain accurate documentation.
• - Support administrative duties and rectify data collection errors when required.

Requirements

• - Minimum Higher Nitec, Diploma, or equivalent qualification.
• - Experience in customer service, call centre operations, survey research, or account handling is preferred.
• - Proficient in MS Excel and familiar with CRM or case management systems.
• - Detail-oriented, organised, and accurate in data entry.
• - Strong communication skills with the ability to work independently and as part of a team.

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We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com.

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)