Survey Data & Client Experience Coordinator

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a detail‑minded professional to facilitate survey administration and data validation.

You will contact respondents to verify information, perform data entry, and ensure accuracy and reliability of survey cases, while delivering high‑quality phone support and coordinating with the service centre. The role requires strong communication, meticulous attention to detail, and the ability to work independently under tight deadlines, with a focus on exceptional

Qualifications

• Minimum Diploma qualification in any discipline.
• Prior experience in customer service, call centre, survey administration, or data entry will be an advantage.
• Strong verbal communication skills with the ability to interact professionally with respondents over the phone.
• Good attention to detail and ability to perform data validation and verification accurately.
• Proficient in Microsoft Office applications and comfortable learning new systems quickly.
• Able to handle administrative and coordination tasks efficiently.
• Strong organizational and time management skills with the ability to meet KPIs and work under tight deadlines.
• Able to work independently with minimal supervision while maintaining a high standard of work quality.
• Customer‑oriented with a commitment to delivering excellent service experiences.
• Possess strong problem‑solving skills and the ability to respond to queries professionally and effectively.
• Team player with a positive attitude and willingness to take on ad‑hoc duties as assigned.

Responsibilities

• Facilitate survey administration and data validation on completed surveys.
• Make calls out to respondents to verify and clarify data if needed.
• Conduct and verify data on completed survey cases to ensure data is accurate and reliable.
• Deliver personalized service over the phone to respondents with regards to survey matters in an effective and efficient manner.
• Support the team and contact service centre in terms of administrative and coordination.
• Data entry for completed surveys, and to update status and report to supervisor.
• Ensure highest level of customer experience service is rendered.
• Respond to queries from respondents in a professional manner.
• Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI).
• Ability to work proactively, independently under tight timelines.
• Proficient in computer usage, able to adapt to systems within a short period of time.
• Any other ad‑hoc duties as assigned.

Skills

Verbal communication

Attention to detail

Problem solving

Team player

Time management

Independent working

Education

Diploma

Tools

Microsoft Office

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a detail‑minded professional to facilitate survey administration and data validation.

You will contact respondents to verify information, perform data entry, and ensure accuracy and reliability of survey cases, while delivering high‑quality phone support and coordinating with the service centre. The role requires strong communication, meticulous attention to detail, and the ability to work independently under tight deadlines, with a focus on exceptional