Customer Service (Office Hours)

PERSOL; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer (Data Collection) to join a call centre team in Central. You will conduct outbound calls to businesses, coordinate data collection activities, and provide essential administrative support to keep projects on track.

The role emphasizes accuracy, timely data submission, and strong Excel skills, with opportunities to contribute to data quality and reporting while working alongside a collaborative team.

Qualifications

• Minimum GCE A-Level, Diploma, or equivalent qualification.
• Proficient in Microsoft Excel and comfortable with computer systems/databases.
• Good communication and interpersonal skills.
• Meticulous, organised and detail-oriented.

Responsibilities

• Conduct outbound calls to businesses to perform interviews and collect required information.
• Assist respondents in completing questionnaires and provide guidance when necessary.
• Follow up with businesses to ensure timely completion of questionnaires.
• Maintain accurate call records, survey data, and case updates using Excel and internal systems.
• Ensure all collected information is accurate and submitted within timelines.
• Prepare daily operational reports and maintain proper documentation.
• Identify and resolve data discrepancies where necessary.
• Provide administrative and operational support to the team.
• Maintain confidentiality and adhere to procedures, policies, and guidelines.

Skills

Excel

Communication skills

Databases

Independent work

Education

GCE A-Level / Diploma

Job description

We are representing our client, a reputable market research and data collection organisation, in search of suitable candidates to join their team as a Customer Service Officer (Data Collection).

This role is based in a call centre environment and involves conducting outbound calls to businesses, coordinating data collection activities, and providing administrative support.

Job Details

• Location: Central
• Salary: Up to $3,300 per month

Job Responsibilities

• Conduct outbound calls to businesses to perform interviews and collect required information.
• Assist respondents in completing questionnaires and provide guidance when necessary.
• Follow up with businesses to ensure the timely completion of questionnaires.
• Maintain accurate call records, survey data, and case updates using Microsoft Excel and internal systems.
• Ensure all collected information is accurate and submitted within the stipulated timelines.
• Prepare daily operational reports and maintain proper documentation.
• Identify and resolve data discrepancies where necessary.
• Provide administrative and operational support to the team.
• Maintain confidentiality and adhere to established procedures, policies, and guidelines.

Job Requirements

• Minimum GCE A-Level, Diploma, or equivalent qualification.
• Prior experience in call centre operations, customer service, telesales, market research, survey administration, or administrative support will be advantageous.
• Proficient in Microsoft Excel and comfortable working with computer systems and databases.
• Good communication and interpersonal skills.
• Meticulous, organised, and detail-oriented.
• Able to work independently as well as collaboratively within a team.
• Responsible, dependable, and able to manage assigned tasks within stipulated deadlines.

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We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com.

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)