Cybersecurity Solutions: Customer Success Manager

SECUREAGE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

SecureAge Technology PTE. LTD. is seeking a proactive Customer Success Manager to guide key clients from onboarding to renewal, ensuring ongoing adoption and value from cybersecurity solutions.

You will be the primary contact, building trusted relationships across business, IT, cybersecurity and procurement stakeholders, coordinating cross-functional support to deliver a positive customer experience.

Qualifications

• Experience in customer success or account management in a technology context.
• Experience supporting organisations in Singapore is preferred.
• Strong listening, empathy and communication skills.
• Proactive ownership and ability to collaborate across teams.

Responsibilities

• Be the primary relationship contact for a portfolio of key clients from onboarding through renewal.
• Coordinate onboarding with sales, deployment and support teams.
• Develop customer success plans with milestones and actions.
• Drive product adoption and coordinate training or technical assistance.
• Conduct regular check-ins and account reviews to discuss priorities and issues.
• Represent customer feedback to product and engineering teams.
• Support renewals and identify opportunities for account growth.
• Maintain accurate CRM records and track renewal risks.

Skills

Customer success

Account management

Technical account management

Stakeholder engagement

IT cybersecurity awareness

Education

Diploma or degree in IT or business

Job description

SecureAge Technology PTE. LTD. is seeking a proactive Customer Success Manager to guide key clients from onboarding to renewal, ensuring ongoing adoption and value from cybersecurity solutions.

You will be the primary contact, building trusted relationships across business, IT, cybersecurity and procurement stakeholders, coordinating cross-functional support to deliver a positive customer experience.