Director, Technical Customer Success — Endpoint Security

CHECK POINT HOLDING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Check Point Holding (Singapore) PTE. LTD. is seeking a Manager, Technical Customer Success to lead a global team of Technical Customer Success Managers focused on enterprise cybersecurity outcomes.

You will serve as a trusted adviser to customers, translating security challenges into business value and driving long-term retention and growth. The role requires hands-on endpoint security knowledge, strong leadership, and a startup mindset.

Qualifications

• 7+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security roles.
• 3+ years of people leadership experience managing technical customer-facing teams.
• Strong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, endpoint detection and response, and modern endpoint attack vectors.
• Experience managing enterprise security environments and strategic accounts.

Responsibilities

• Lead, mentor, and develop a global team of Technical Customer Success Managers.
• Build and maintain executive relationships with CIOs, CISOs, and senior business leaders.
• Translate technical challenges and security risks into business outcomes and recommendations.
• Oversee customer adoption, engagement, and retention strategies to maximize long-term value.
• Partner with Sales to support renewals, expansion opportunities, and customer advocacy.

Skills

Customer Success

People Leadership

Endpoint Security

Security Engineering

Executive Communication

Tools

EDR/EPP

Job description

Check Point Holding (Singapore) PTE. LTD. is seeking a Manager, Technical Customer Success to lead a global team of Technical Customer Success Managers focused on enterprise cybersecurity outcomes.

You will serve as a trusted adviser to customers, translating security challenges into business value and driving long-term retention and growth. The role requires hands-on endpoint security knowledge, strong leadership, and a startup mindset.