Cybersecurity Customer Success Lead

Cymulate; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Cymulate is seeking a customer success professional to serve as the main liaison for technical questions, develop success plans with KPIs, and collaborate with account management to secure renewals. You will identify expansion opportunities and lead POCs for upsells across enterprise accounts.

Candidates should have 3-5 years in customer success or project management within cybersecurity, with strong analytical and communication skills. Fluency in English is required, with multilingualism a plus.

Qualifications

• 3-5 years in customer success or project management with major accounts.
• Technical cybersecurity experience and strong analytical/project management skills.
• Proactive problem solver able to make independent decisions.
• Proven ability to build relationships with enterprise clients and drive customer success.
• Excellent communication and stakeholder engagement across levels.
• Fluent in English; additional languages are a plus.

Responsibilities

• Serve as primary contact liaison for technical questions with Support, Product Management, and others.
• Help customers develop success plans with KPIs and guidance to achieve objectives.
• Collaborate with Account Management to secure contract renewals.
• Identify opportunities to expand Cymulate’s usage across the customer’s organization.
• Lead POCs for upsells and present pilot results, QBRs and ABRs with key accounts.

Skills

Customer success

Account management

Cybersecurity

Analytical skills

Project management

Communication

Interpersonal skills

Problem solving

English fluency

Job description

Cymulate is seeking a customer success professional to serve as the main liaison for technical questions, develop success plans with KPIs, and collaborate with account management to secure renewals. You will identify expansion opportunities and lead POCs for upsells across enterprise accounts.

Candidates should have 3-5 years in customer success or project management within cybersecurity, with strong analytical and communication skills. Fluency in English is required, with multilingualism a plus.