APAC Strategic Customer Success Manager - Cybersecurity

Hoxhunt; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Office in Singapore

Healthcare benefits

Job summary

Hoxhunt is seeking a Strategic Customer Success Manager for APAC based in Singapore. You’ll guide large, complex enterprises on behavioral change and measurable security outcomes, acting as a trusted advisor to security leaders.

You’ll own post-onboarding lifecycle, drive adoption, renewals, and expansions, and collaborate with Product, Implementation, and Security teams to deliver outcomes that scale across markets.

Qualifications

• 5+ years in Customer Success, consulting, or cybersecurity advisory in B2B SaaS environments.
• Proven success with complex enterprise customers and multi-stakeholder orgs.
• Strong executive presence to engage, influence and challenge senior stakeholders.
• Consultative mindset linking customer initiatives to measurable business outcomes.
• Experience in high-touch enterprise settings with cross-region complexity.

Responsibilities

• Own a portfolio of global enterprise customers in APAC and drive long-term partnership with Hoxhunt.
• Lead the post-onboarding lifecycle: adoption, value realization, renewal, and expansion.
• Act as trusted advisor to security leaders guiding organizational change.
• Lead high-impact engagements like QBRs, strategic reviews, and executive discussions.
• Build long-term success plans tied to measurable business and security outcomes.
• Collaborate cross-functionally with Product, Implementation, and Security teams to deliver outcomes.

Skills

Customer Success

Strategic account management

Executive relationship management

APAC experience

Cybersecurity advisory

Job description

Hoxhunt is seeking a Strategic Customer Success Manager for APAC based in Singapore. You’ll guide large, complex enterprises on behavioral change and measurable security outcomes, acting as a trusted advisor to security leaders.

You’ll own post-onboarding lifecycle, drive adoption, renewals, and expansions, and collaborate with Product, Implementation, and Security teams to deliver outcomes that scale across markets.