Cyber Security Client Success & Growth Lead

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to serve as the primary client contact and manage ongoing relationships. You will coordinate with cross-functional teams to deliver tailored solutions, upsell and cross-sell where appropriate, and ensure client needs are met within budget.

Responsibilities include maintaining accurate records, forecasting key metrics, and communicating progress to stakeholders.

Qualifications

• Min Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market is a Plus
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise between customers and cross-functional internal teams to ensure timely delivery of solutions
• Develop a thorough understanding of products and services to better upsell and cross-sell to clients
• Stay on top of accounts, ensuring services meet budget and needs
• Collaborate with internal teams to discuss progress and improve customer fulfilment
• Generate progress reports for clients and management
• Communicate progress of initiatives to stakeholders
• Forecast and track key account metrics
• Identify upsell, cross-sell, and renewal opportunities and communicate with management
• Act as a customer advocate to improve buying experience
• Monitor customer usage of our product and solution
• Onboard and integrate new customers and develop existing relationships

Skills

Relationship building

Negotiation

Communication skills

Presentation skills

Problem solving

Data analysis

Quota achievement

Education

Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Tools

CRM software

Job description

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to serve as the primary client contact and manage ongoing relationships. You will coordinate with cross-functional teams to deliver tailored solutions, upsell and cross-sell where appropriate, and ensure client needs are met within budget.

Responsibilities include maintaining accurate records, forecasting key metrics, and communicating progress to stakeholders.