Head of Technical Customer Success - Cybersecurity

Check Point Software; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Check Point Software is seeking a Manager, Technical Customer Success in Singapore to lead a global team delivering expert guidance and customer outcomes. The role focuses on executive-level advisory, retention, and driving expansion with enterprise clients across industries.

You will mentor senior TCSMs, partner with cross-functional teams, and shape standardized onboarding and adoption programs while maintaining a customer-obsessed mindset in a fast-paced cybersecurity environment.

Qualifications

• 10+ years in Customer Success, Technical Account Management, Security or related roles.
• 3+ years of people leadership managing technical teams.
• Strong hands-on knowledge of endpoint security technologies.
• Proven experience managing enterprise executive stakeholders.
• Ability to lead cross-functional initiatives and influence outcomes.
• Experience handling critical customer escalations across organizations.
• Excellent written, verbal, and presentation skills.
• Familiarity with security frameworks such as NIST, CIS Controls, and Zero Trust.

Responsabilités

• Lead a global team of Technical Customer Success Managers.
• Establish performance expectations, career development plans, and success metrics.
• Build executive relationships with CIOs, CISOs, and senior leaders.
• Translate technical challenges into business outcomes and recommendations.
• Drive adoption, engagement, and retention strategies to maximize value.
• Partner with Product, Engineering, Support and Services to address customer needs.

Connaissances

Customer Success leadership

Executive relationship management

Strategic advisory

People leadership

Communication skills

Security domain knowledge

Outils

EDR/EPP platforms

Description du poste

Check Point Software is seeking a Manager, Technical Customer Success in Singapore to lead a global team delivering expert guidance and customer outcomes. The role focuses on executive-level advisory, retention, and driving expansion with enterprise clients across industries.

You will mentor senior TCSMs, partner with cross-functional teams, and shape standardized onboarding and adoption programs while maintaining a customer-obsessed mindset in a fast-paced cybersecurity environment.