Strategic Key Account Manager - IT & Cybersecurity Growth

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

MOM License: 09C3018

Job summary

Strategy Solutions Services seeks an experienced Account Manager to lead client relationships in Singapore. You will serve as the primary contact, coordinate with cross-functional teams, and drive renewal, upsell, and cross-sell opportunities while ensuring delivery aligns with customer needs.

You will maintain accurate records, communicate progress to stakeholders, and analyze usage data to improve service delivery.

Qualifications

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus.
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market is a Plus.
• Critical thinking and problem-solving skills.
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Strong interpersonal, communication (both verbal and written) and presentation skills.
• Excellent listening and negotiation abilities.
• Able to strategize and build strong rapport with customers and team members.
• Experience delivering client-focused solutions to customer needs.
• Natural relationship builder with integrity, reliability and maturity.
• Ability to collect, track, and analyse large amounts of data.
• Self-motivated and able to thrive in a results-driven environment.
• Possess bid management experience.
• Demonstrate a deep commitment to understanding customer needs and delivering tailored solutions that exceed expectations.
• Able to maintain a polished and professional appearance with a confident and courteous demeanour in all client interactions.
• Able to handle client issues or escalations calmly and constructively, offering solutions that maintain client confidence.
• MOM License: 09C3018

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs.
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment.
• Generate progress reports for clients and management within the company.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly.
• Act as a customer advocate with a focus on improving the buying experience.
• Monitor and analyse customer’s usage of our product and solution.
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Skills

Account Management

Client Relationships

Stakeholder Management

Negotiation

Sales Experience

Presentations

Data Analysis

Cross-functional Collaboration

Critical Thinking

Problem Solving

Budget Management

Strategic Planning

Education

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Job description

Strategy Solutions Services seeks an experienced Account Manager to lead client relationships in Singapore. You will serve as the primary contact, coordinate with cross-functional teams, and drive renewal, upsell, and cross-sell opportunities while ensuring delivery aligns with customer needs.

You will maintain accurate records, communicate progress to stakeholders, and analyze usage data to improve service delivery.