Strategic IT Account Manager - Client Growth

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to be the main client contact, grow relationships, and drive upsell opportunities. You will coordinate with cross-functional teams to deliver solutions aligned with client needs and budgets, while maintaining accurate records and reporting progress to management.

The role emphasizes strong communication, problem-solving, and bid management skills, with a focus on delivering tailored solutions and exceeding client

Qualifications

• Min Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus.
• Strong network and cyber security knowledge in enterprise/government sectors and local IT market is a Plus.
• Excellent communication, presentation and influencer skills with stakeholders at all levels.
• Proven ability to manage multiple account projects with attention to detail and quota attainment.
• Bid management experience and client-focused solution delivery.

Responsibilities

• Serve as the main point of contact for client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships with executives and stakeholders.
• Maintain accurate client records including contract updates and renewals.
• Liaise between customers and cross-functional internal teams to ensure timely delivery of solutions.
• Understand products and services to upsell and cross-sell to clients.
• Ensure services align with customers' budgets and needs.
• Collaborate with internal teams to discuss progress and improve customer fulfilment.
• Generate progress reports for clients and management.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell, and renewal opportunities and report to management.
• Act as a customer advocate to improve buying experience.
• Monitor and analyze customer usage of our product/solution.
• Onboard and integrate new customers and develop existing relationships with Sales and management.

Skills

Account management

Client relationships

Communication

Negotiation

Problem solving

Data analysis

Bid management

Stakeholder engagement

Quota attainment

Cross-functional

Education

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Job description

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to be the main client contact, grow relationships, and drive upsell opportunities. You will coordinate with cross-functional teams to deliver solutions aligned with client needs and budgets, while maintaining accurate records and reporting progress to management.

The role emphasizes strong communication, problem-solving, and bid management skills, with a focus on delivering tailored solutions and exceeding client