Customer Support Specialist - Walk-in & Phone Queries

CREDIT BUREAU (SINGAPORE) PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

CREDIT BUREAU (SINGAPORE) PTE LTD is seeking a customer service oriented individual to handle reports, queries, and disputes for walk-in and phone customers in Singapore. The role requires processing reports and resolving inquiries with a focus on accuracy and customer satisfaction.

The candidate should have a Diploma, 1–2 years of customer service experience, and excellent English communication and interpersonal skills to thrive under pressure.

Qualifications

• Diploma or equivalent is required.
• 1–2 years of customer service experience.
• Proficient in spoken and written English.
• Strong interpersonal and communication skills.
• Ability to work independently and under pressure.
• Strong listening, rationalization, problem-solving and negotiation abilities.
• Detail-oriented and analytical.

Responsibilities

• Process reports and handle queries for walk-in customers.
• Attend to disputes for walk-in and phone queries.

Skills

Interpersonal skills

Communication skills

Listening skills

Problem-solving

Negotiation

Detail-oriented

Education

Diploma

Job description

CREDIT BUREAU (SINGAPORE) PTE LTD is seeking a customer service oriented individual to handle reports, queries, and disputes for walk-in and phone customers in Singapore. The role requires processing reports and resolving inquiries with a focus on accuracy and customer satisfaction.

The candidate should have a Diploma, 1–2 years of customer service experience, and excellent English communication and interpersonal skills to thrive under pressure.