Client Service Specialist - Disputes & Care

Experian; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Experian Credit Services Singapore is seeking a customer-focused team member to handle enquiries, disputes and feedback across channels (email, calls, and in-person). You will provide solutions aligned with our practices, contribute to disputes management, and help in lead qualification.

Ideal candidates have at least 2 years in corporate customer service, with bilingual English and Mandarin preferred, and a Diploma/Degree in business or related fields. Office-based role in Singapore.

Qualifications

• 2+ years of experience in customer service and dispute management in corporate settings.
• Strong client-centric approach with ability to engage diverse client profiles (B2B/B2C).
• Excellent written and verbal communication; in-person interactions.
• Thrives in fast-paced environments with proactive learning attitude.
• Team player with independent work capability.
• Bilingual in English and Mandarin preferred.
• Familiarity with Singapore business landscape preferred.

Responsibilities

• Build thorough knowledge of Experian Credit Services Singapore products, processes and systems.
• Deliver best-in-class service through timely handling of enquiries, feedback and disputes via email, phone and in-person.
• Assess customer requirements, qualify leads or provide product recommendations with cross-functional collaboration.
• Meet or exceed service quality targets and SLA commitments.
• Support system upgrades, product launches or business continuity activities as needed.
• Maintain compliance with security measures in the office environment.

Skills

Customer service

Dispute management

Client-centric

Interpersonal skills

Fluent in English & Mandarin

Education

Diploma/Degree in business or related studies

Job description

Experian Credit Services Singapore is seeking a customer-focused team member to handle enquiries, disputes and feedback across channels (email, calls, and in-person). You will provide solutions aligned with our practices, contribute to disputes management, and help in lead qualification.

Ideal candidates have at least 2 years in corporate customer service, with bilingual English and Mandarin preferred, and a Diploma/Degree in business or related fields. Office-based role in Singapore.