Client Service & Disputes Specialist

EXPERIAN CREDIT SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 48,000; Full time

Job summary

Experian Credit Services Singapore Pte. Ltd. is seeking a proactive Client Service Team member to handle enquiries, feedback and disputes across channels. You will deliver solutions aligned with our best practices and strive for best-in-class service.

The role emphasizes customer-centric interactions, cross-functional collaboration, and adaptability to a fast-paced financial services environment. Office-based with security restrictions and potential after-hours support.

Qualifications

• Minimum 2 years of experience in customer service and dispute management in a corporate setup.
• Bilingual candidate (English & Mandarin) preferred.
• Diploma/Degree in business or relevant studies preferred.

Responsibilities

• Establish and maintain knowledge of company's products, processes, and systems.
• Provide best-in-class service via emails, calls and in-person interactions within SLA.
• Qualify inquiries, generate leads or provide direct product recommendations through cross-functional collaboration.
• Achieve or exceed service quality targets.
• Support system upgrades, product launches or BCP during non-operational hours.

Skills

Client-centricity

Interpersonal skills

Bilingual ENG/Mandarin

Communication (Emails/Calls)

Team collaboration

Education

Diploma/Degree in business or relevant studies

Job description

Experian Credit Services Singapore Pte. Ltd. is seeking a proactive Client Service Team member to handle enquiries, feedback and disputes across channels. You will deliver solutions aligned with our best practices and strive for best-in-class service.

The role emphasizes customer-centric interactions, cross-functional collaboration, and adaptability to a fast-paced financial services environment. Office-based with security restrictions and potential after-hours support.