Customer Support - Call Centre (12-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 45,000; Part time

Benefits offered by this job

1 Month Completion Bonus

Job summary

PERSOL SINGAPORE PTE. LTD. is hiring for a customer service role based near MRT Eunos in Singapore. You will handle phone and email inquiries, maintain CRM records, and support service requests for customers and distribution partners.

The position requires a diploma or equivalent and strong communication skills. It is a 12-month contract with a completion bonus of one month, working weekdays 9am–6pm.

Qualifications

• Min A Levels or Diploma holder.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Skills

Customer service

CRM systems

Phone/Email support

Education

Diploma or equivalent

Tools

CRM system

Job description

PERSOL SINGAPORE PTE. LTD. is hiring for a customer service role based near MRT Eunos in Singapore. You will handle phone and email inquiries, maintain CRM records, and support service requests for customers and distribution partners.

The position requires a diploma or equivalent and strong communication skills. It is a 12-month contract with a completion bonus of one month, working weekdays 9am–6pm.