Customer Experience Specialist – Live Chat & CRM

PERSOL; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a customer service professional for a 1-year contract. The role involves handling enquiries via phone calls and live chat, resolving issues at first touch, and ensuring accurate CRM updates.

Schedule is Mon to Fri, 9am to 6pm, located in Eunos, Singapore. The ideal candidate has a Diploma or degree with relevant experience, is comfortable communicating with customers from diverse backgrounds, and can work well in a dynamic team.

Qualifications

• Diploma/degree holder qualifications with relevant experience preferred.
• Comfortable chatting through live chat system with financial representatives.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers / financial representatives.
• Assess appeals and put up recommendation to Managers/Head/HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/projects when delegated by management.

Skills

Interpersonal communication

Customer service

Live chat proficiency

Team player

Education

Diploma/degree holder

Job description

PERSOL Singapore Pte Ltd is seeking a customer service professional for a 1-year contract. The role involves handling enquiries via phone calls and live chat, resolving issues at first touch, and ensuring accurate CRM updates.

Schedule is Mon to Fri, 9am to 6pm, located in Eunos, Singapore. The ideal candidate has a Diploma or degree with relevant experience, is comfortable communicating with customers from diverse backgrounds, and can work well in a dynamic team.