(Contract) Call Centre Admin (email/phone call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 45,000; Part time

Benefits offered by this job

1 Month Completion Bonus

Job summary

PERSOL SINGAPORE PTE. LTD. is hiring for a customer service role based near MRT Eunos in Singapore. You will handle phone and email inquiries, maintain CRM records, and support service requests for customers and distribution partners.

The position requires a diploma or equivalent and strong communication skills. It is a 12-month contract with a completion bonus of one month, working weekdays 9am–6pm.

Qualifications

• Min A Levels or Diploma holder.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Skills

Customer service

CRM systems

Phone/Email support

Education

Diploma or equivalent

Tools

CRM system

Job description

• Location: near to MRT Eunos
• Working Hours:Mon to Fri, 9am to 6pm
• Contract Duration:12 Months
• Completion Bonus : 1 Months
  

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder
• Good interpersonal and communication skills