Customer Care Specialist (Mon-Fri, 9-5, 6-Month)

PERSOL; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

PERSOL in Singapore is seeking a Customer Service Representative for a six-month commitment. You will be the first point of contact for Members of Public, handling enquiries professionally and confidently, while documenting interactions and coordinating with internal and external stakeholders to ensure timely case resolution.

The role requires at least 1 year of customer service or call centre experience and an O-Level / Higher NITEC qualification.

Qualifications

• 1+ year of customer service or call centre experience.
• O-Level / Higher NITEC qualification or equivalent.

Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow-up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

Skills

Customer service

Call centre

Education

O-Level / Higher NITEC

Job description

PERSOL in Singapore is seeking a Customer Service Representative for a six-month commitment. You will be the first point of contact for Members of Public, handling enquiries professionally and confidently, while documenting interactions and coordinating with internal and external stakeholders to ensure timely case resolution.

The role requires at least 1 year of customer service or call centre experience and an O-Level / Higher NITEC qualification.