Customer Service Agent - 12-Month Contract (Singapore)

Peoplebank Singapore Pte Ltd; Singapore; Presencial; SGD 23 000 - 36 000; Tempo integral

Resumo da oferta

Peoplebank Singapore Pte Ltd is seeking a Customer Service Agent for a 12-month contract, based in Tai Seng, Singapore. You will handle daily customer calls, provide accurate information, and maintain detailed records to ensure service quality.

The role emphasizes strong communication and interpersonal skills, with a preference for candidates with customer service or call centre experience. Working hours are standard business days, on-site in Singapore.

Qualificações

• Good communication and interpersonal skills with a customer-oriented mindset.
• Comfortable handling daily calls and managing customer enquiries.
• Basic computer skills and the ability to maintain accurate records.

Responsabilidades

• Handle approximately 25-30 customer calls per day, addressing enquiries and providing appropriate assistance.
• Respond to customer questions professionally.
• Understand customer needs, provide accurate information, and resolve issues promptly.
• Record customer interactions, update information, and maintain accurate records in the system.
• Follow established procedures and service standards to ensure quality customer support.
• Escalate complex enquiries or unresolved issues to the relevant teams when necessary.

Conhecimentos

Communication

Interpersonal skills

Customer service

Call centre experience

Descrição da oferta de emprego

Peoplebank Singapore Pte Ltd is seeking a Customer Service Agent for a 12-month contract, based in Tai Seng, Singapore. You will handle daily customer calls, provide accurate information, and maintain detailed records to ensure service quality.

The role emphasizes strong communication and interpersonal skills, with a preference for candidates with customer service or call centre experience. Working hours are standard business days, on-site in Singapore.