Customer Success Specialist - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Medical & Insurance

Flexible working

Mentoring & coaching

World-class workspace

Job summary

TDCX is a Singapore-headquartered global BPO offering customer experience solutions across industries. We seek a Customer Service Advocate to deliver top-tier support, resolve issues on the first contact, and nurture customer relationships through empathy and clear communication. Fresh graduates welcomed.

Join a fast-growing team with global reach, excellent training, and career development opportunities in a dynamic, tech-enabled environment.

Qualifications

• Diploma or higher is acceptable.
• Bachelor's degree required or equivalent.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.

Skills

Time management

Multitasking

Communication

Empathy

Phone etiquette

Tech savvy

English proficiency

Education

Diploma or higher

Bachelor's degree

Job description

TDCX is a Singapore-headquartered global BPO offering customer experience solutions across industries. We seek a Customer Service Advocate to deliver top-tier support, resolve issues on the first contact, and nurture customer relationships through empathy and clear communication. Fresh graduates welcomed.

Join a fast-growing team with global reach, excellent training, and career development opportunities in a dynamic, tech-enabled environment.