Customer Success Representative

Focal Search Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental benefits

14 days of Annual Leave

Commission pay

Performance bonus

Job summary

A leading healthcare service provider in Singapore is looking for a Customer Success Representative. In this role, you will be responsible for managing patient bookings into the clinic and responding to inquiries through various channels. The ideal candidate should possess strong customer service skills and be able to manage multiple queries efficiently while delivering high-quality service. Benefits include medical and dental coverage, annual leave, and performance bonuses.

Qualifications

• Experience in a customer service or related field is preferred.
• Ability to manage multiple inquiries efficiently.
• Proficiency in using a Clinical Management System is an advantage.

Responsibilities

• Main role is to book patients into the clinic.
• Respond to consumer inquiries via phone, email, and social media.
• Manage a high volume of queries in a fast-paced environment.

Skills

Customer service skills

Communication skills

Time management

Job description

About the job Customer Success Representative

• 5.5 days a week
• Mon-Fri 9am-6pm
• Half day on Saturday orSunday (WFH)
• Medical and Dental benefits
• 14 days of Annual Leave

Supplemental Pay:

• Commission pay
• Performance bonus

Responsibilities:

• MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
• Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
• Manage a large amount of queries in a fast-paced workplace.
• Book patients in the clinic.
• Utilization of the Clinical Management System
• Providing customers with information about dental procedures.
• Establish trusting relationships through open and interactive conversation.
• Identify and assess patient requirements to ensure satisfaction.
• Greet customers and understand their problem or purpose for contacting.
• Collaborate with the customer service manager to guarantee effective service delivery.
• Generate basic reports on patient bookings and follow-up.