Customer Service Associate

Royce Dental Group; Singapore; On-site; SGD 25,000 - 35,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS

Performance Bonus

Medical benefits

Education support

Job summary

Royce Dental Group in Singapore is looking for individuals to handle patient communications, including scheduling appointments and providing service information across their clinics. Candidates should have strong communication skills and experience in a healthcare setting.

Benefits include annual leave, performance bonus, and support for personal development and education. Interested applicants should possess a minimum of GCE ‘O’ Level or diploma.

Qualifications

• 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.

Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Assist patients with pre‑treatment preparation instructions and post‑treatment care guidance.

Skills

Verbal and written communication skills in English

Proficient in using clinic management software

Customer-oriented

Empathetic

Ability to multitask

Education

Minimum GCE ‘O’ Level or Diploma

Tools

CRM tools

Social media messaging platforms

Job description

Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre‑treatment preparation instructions and post‑treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare‑related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast‑paced environment.
• Customer‑oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions‑oriented.

Benefits

• Annual Leave, Birthday Leave, Family Care Leave
• AWS, Performance Bonus
• Benefits for medical, dental care, personal development, education support and more