Senior Business Associate (Patient Relations)

SMILEPOINT DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF

Insurance

Paid leave

Job summary

Smilepoint Dental Centre Pte. Ltd. is seeking a senior front-of-house leader to oversee three clinics. You will mentor the front-desk team, handle escalations, and ensure service standards are met across all sites.

The role offers a 5-day rotating schedule with at least one weekend day, two rest days per week, day shifts 8:30am–6:15pm, and no night shifts. Salary ranges from SGD 2,800 to SGD 3,400 with CPF, insurance, and paid leave.

Qualifications

• Experience in front-desk or patient service, ideally healthcare.
• Supervisory or mentoring experience; strong communicator.
• Proficient in patient bookings, payments, insurance claims and correspondence.
• Local diploma or equivalent required.

Responsibilities

• Deliver and model patient service the team can copy.
• Mentor front-desk colleagues and maintain standards.
• Resolve complaints and escalations.
• Coordinate with the clinical team and oversee claims accuracy.
• Carry out the administrative work behind daily clinic operations.

Skills

Front-desk experience

Mentoring

Communication

Customer service

Healthcare setting

Education

Local diploma or equivalent

Job description

Own patient relations at our dental group. This senior front-of-house role mixes hands-on service with leadership - you mentor the team, handle escalations, and hold service standards across three clinics.

Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Deliver and model patient service the team can copy
• Mentor front-desk colleagues and maintain standards
• Resolve complaints and escalations
• Coordinate with the clinical team and oversee claims accuracy
• Carry out the administrative work behind daily clinic operations

What we're looking for

• Experienced in front-desk or patient service, ideally healthcare
• Supervisory or mentoring experience; strong communicator
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence
• A local diploma or equivalent (required)
• Rotating roster with one weekend day

Why join us

• $2,800-$3,400, based on experience; CPF, insurance, paid leave
• Fixed day schedule, two rest days a week, no nights, all public holidays off
• Leadership development and incentives
• Clinician-led practice. Three clinics, operating since 2005.