Senior Business Associate (Patient Relations)

Smilepoint Dental; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF

Insurance

Paid leave

Job summary

Smilepoint Dental in Singapore is seeking a senior front-of-house leader to oversee patient service across three clinics. You will mentor the front-desk team, manage escalations, and uphold service standards in daily operations.

Work 5 days a week on rotating shifts, with one weekend day, day shifts 8:30am–6:15pm, and no night shifts. The role includes handling bookings, payments, insurance claims, and correspondence.

Qualifications

• Experienced in front-desk or patient service, ideally healthcare.
• Supervisory or mentoring experience; strong communicator.
• Able to perform core front-desk duties: patient bookings, payments, insurance claims, and correspondence.
• A local diploma or equivalent is required.
• Rotating roster with one weekend day

Responsibilities

• Deliver and model patient service the team can copy.
• Mentor front-desk colleagues and maintain standards.
• Resolve complaints and escalations.
• Coordinate with the clinical team and oversee claims accuracy.
• Carry out the administrative work behind daily clinic operations.

Skills

Front-desk

Patient service

Mentoring

Leadership

Communication

Education

Diploma

Job description

Own patient relations at our dental group. This senior front-of-house role mixes hands-on service with leadership — you mentor the team, handle escalations, and hold service standards across three clinics.

Work schedule:

5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Deliver and model patient service the team can copy

• Mentor front-desk colleagues and maintain standards

• Resolve complaints and escalations

• Coordinate with the clinical team and oversee claims accuracy

• Carry out the administrative work behind daily clinic operations

What we're looking for

• Experienced in front-desk or patient service, ideally healthcare

• Supervisory or mentoring experience; strong communicator

• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence

• A local diploma or equivalent (required)

• Rotating roster with one weekend day

Why join us

• $2,800-$3,400, based on experience; CPF, insurance, paid leave

• Fixed day schedule, two rest days a week, no nights, all public holidays off

• Leadership development and incentives

• Clinician-led practice. Three clinics, operating since 2005.