Call Center Agent

Focal Search Pte Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

A healthcare recruitment agency in Singapore is seeking a candidate to mainly book patients into the clinic. The role requires responding to inquiries through various communication channels and managing a large number of queries in a fast-paced environment. Key responsibilities include utilizing a Clinical Management System, providing patients with information on dental procedures, and collaborating with the customer service manager to ensure effective service delivery.

Responsibilities

• MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
• Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
• Manage a large amount of queries in a fast-paced workplace.
• Book patients in the clinic.
• Utilization of the Clinical Management System.
• Providing customers with information about dental procedures.
• Establish trusting relationships through open and interactive conversation.
• Identify and assess patient requirements to ensure satisfaction.
• Greet customers and understand their problem or purpose for contacting.
• Collaborate with the customer service manager to guarantee effective service delivery.
• Generate basic reports on patient bookings and follow-up.

Job description

Responsibilities

• MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
• Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
• Manage a large amount of queries in a fast-paced workplace.
• Book patients in the clinic.
• Utilization of the Clinical Management System
• Providing customers with information about dental procedures.
• Establish trusting relationships through open and interactive conversation.
• Identify and assess patient requirements to ensure satisfaction.
• Greet customers and understand their problem or purpose for contacting.
• Collaborate with the customer service manager to guarantee effective service delivery.
• Generate basic reports on patient bookings and follow-up.