Customer Service Officer

I.DENTAL @ NORTHPOINT PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

I.DENTAL @ NORTHPOINT PTE. LTD. in Singapore is looking for a team member to provide a positive experience for patients in our dental clinic. Key responsibilities include answering patient inquiries, scheduling appointments, and handling payments.

This role involves supporting clinic administration, educating patients about braces and Invisalign, and performing other patient-related duties as needed. We strive to create a welcoming environment for our patients.

Responsibilities

• Answering calls and responding to inquiries.
• Schedules appointments and verifies patient records.
• Collects payments and reconciles cash reports.
• Locating patient files and preparing PowerPoint presentations.
• Educate patients on braces and Invisalign usage.

Job description

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

Duties and Responsibilities

Telephone / Email Coverage

• Answering calls and responding to inquiries.
• Reminder calls for appointment confirmation and rescheduling appointments.
• Reply to patient’s inquiries through email.

Registration

• Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
• Registers patients by verifying that patient’s record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

Collection

• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

Clinic Administration

• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.

Financial and Product Counseling

• Educate and teach patients on the correct use of braces and Invisalign.

Other adhoc duties.