Customer Success & Order Fulfillment Specialist

K.P.P. PACKAGING PTE LTD; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

K.P.P. PACKAGING PTE LTD in Singapore is seeking a detail-oriented Customer Service Coordinator to manage sales orders, provide pricing and delivery information, and coordinate with internal departments to meet customer time-frames.

You will maintain customer databases, handle inquiries, liaise with customers for after-sales service, and contribute to team efforts by analyzing customer needs and improving service processes.

Responsibilities

• Processing of sales orders
• Provide pricing and delivery information
• Handle customer inquiries
• Liaise with customers and provide after-sales services
• Organize workflow to meet customer time-frames
• Communicate and coordinate with internal departments
• Keep records of customer interactions and transactions
• Maintain customer databases
• Attention to detail and accuracy
• Customer service orientation
• Resolves product or service problems by clarifying the complaint; determining the cause; selecting and explaining the best solution; expediting correction; following up to ensure resolution.
• Recommends products by analyzing customer information
• Prepares product/service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed

Job description

K.P.P. PACKAGING PTE LTD in Singapore is seeking a detail-oriented Customer Service Coordinator to manage sales orders, provide pricing and delivery information, and coordinate with internal departments to meet customer time-frames.

You will maintain customer databases, handle inquiries, liaise with customers for after-sales service, and contribute to team efforts by analyzing customer needs and improving service processes.