Customer Success & Order Fulfillment Specialist

TAT SENG PACKAGING GROUP LTD; Singapore; On-site; SGD 35,000 - 60,000; Full time

Job summary

TAT SENG PACKAGING GROUP LTD in Singapore is seeking a capable Customer Operations Coordinator to support order management, production scheduling, and customer coordination. You will liaise with customers and internal teams to ensure smooth manufacturing operations and high customer satisfaction.

The role requires at least 1 year in customer service or order fulfilment in manufacturing, a diploma or equivalent, and working knowledge of ERP systems.

Qualifications

• Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment.
• Diploma or equivalent qualification in a related field.
• Basic knowledge of manufacturing workflows, production planning, or ERP systems.
• Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively.
• Ability to stay task-oriented, organized, and perform well in a fast-paced environment.

Responsibilities

• Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly.
• Review and verify Purchase Orders for accuracy before confirming orders to prevent errors.
• Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment.
• Monitor order status and delivery timelines to guarantee on-time delivery to customers.
• Expedite urgent orders and provide timely delivery updates to customers.
• Assess production capacity availability and coordinate with operations to plan production schedules effectively.
• Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions.
• Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review.
• Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction.
• Execute additional ad-hoc duties as assigned by the Manager.

Skills

Coordination

Multitasking

Communication skills

Customer service

Fast-paced environment

Education

Diploma or equivalent

Tools

ERP systems

Job description

TAT SENG PACKAGING GROUP LTD in Singapore is seeking a capable Customer Operations Coordinator to support order management, production scheduling, and customer coordination. You will liaise with customers and internal teams to ensure smooth manufacturing operations and high customer satisfaction.

The role requires at least 1 year in customer service or order fulfilment in manufacturing, a diploma or equivalent, and working knowledge of ERP systems.