Customer Success Manager, Smart Building & Fire & Security

Siemens; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is seeking a Customer Success Manager to build long-term customer relationships and ensure successful onboarding. The role requires 5+ years in customer success or account management, focusing on growth and retention. Ideal candidates will have a background in building technologies and strong communication skills. The company offers a flexible work environment with comprehensive welfare programs and growth opportunities.

Benefits

Flexible working environment

Comprehensive welfare programs

Professional accident insurance

Continuous learning opportunities

Inclusive culture

Qualifications

• 5+ years in Customer Success or Account Management focused on long-term outcomes.
• Experience with building automation or related technologies.
• Ability to translate technical concepts for business audiences.

Responsibilities

• Build trusted, long-term customer relationships.
• Drive successful onboarding and adoption.
• Ensure customer retention and growth.
• Own end-to-end customer delivery quality.
• Resolve issues representing customer needs.
• Use data to guide decisions and outcomes.

Skills

Customer-facing experience

Strong communication skills

Highly organized

Proactive mindset

Comfort with CRM systems

Tools

Salesforce

Microsoft Office

Job description

A leading technology company in Singapore is seeking a Customer Success Manager to build long-term customer relationships and ensure successful onboarding. The role requires 5+ years in customer success or account management, focusing on growth and retention. Ideal candidates will have a background in building technologies and strong communication skills. The company offers a flexible work environment with comprehensive welfare programs and growth opportunities.