Customer Success Manager, APAC

Supermetrics Referrals; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A marketing analytics company is seeking a Customer Success Manager to enhance customer relationships across APAC. The candidate will manage a portfolio of high-value clients, support marketing strategies, and drive commercial growth. Requirements include over 4 years in customer success or account management, proficiency in digital marketing, and strong communication skills. Join a dynamic team that values ownership and collaboration in the fast-evolving marketing analytics space.

Benefits

Equity options

Home office allowance

Annual personal learning budget

Sports and well-being allowance

Qualifications

• 4+ years of experience in Customer Success, Consulting, or Account Management in SaaS, MarTech, or Data Analytics.
• Effective commercial skills, including renewal ownership and expansion discovery.
• Professional fluency in English; additional languages like Mandarin valued.

Responsibilities

• Own and grow a portfolio of enterprise and mid-market customers across APAC.
• Manage executive-level conversations connecting marketing data to business outcomes.
• Lead Executive Business Reviews focused on long-term customer satisfaction.

Skills

Customer Success

Digital Marketing

Communication Skills

Job description

Facilitate key customer connections in APAC while guiding effective marketing teams in their use of data to enhance growth.

We’re looking for a Customer Success Manager to join our Customer Success team in Singapore. You will work with Supermetrics’ most strategic customers across APAC, acting as a trusted advisor to senior marketing and business leaders. This role combines strategic account ownership, commercial growth, and deep marketing data proficiency.

In this role, you will…

• Own and grow a portfolio of high-value enterprise and mid-market customers across APAC
• Act as a strategic advisor to marketing leaders, helping them improve ROI, campaign performance, and data maturity
• Promote renewals and stimulate expansion by discovering new use cases and growth possibilities within your accounts
• Manage executive-level conversations that connect marketing data to business outcomes
• Represent customer needs internally and shape product direction with regional insights

Your day-to-day work and responsibilities include…

• Managing a tiered book of business of 50-plus accounts, with a high-touch approach for your most strategic customers
• Leading Executive Business Reviews focused on impact, value, and long-term customer satisfaction
• Partnering closely with Sales, Solutions Architects, and Product to support account growth and retentionAdvising customers on marketing measurement topics such as privacy changes, GA4, and cookieless tracking
• Supporting customers across the full lifecycle, from onboarding and adoption to renewal and expansion

This position is for you if you have…

• 4 plus years of experience in Customer Success, Consulting, or Account Management in SaaS, MarTech, or Data Analytics
• Direct experience with digital marketing or performance marketing, such as Google Ads, Meta, SEO, PPC, or programmatic platforms
• Effective commercial skills, including renewal ownership and expansion discovery
• The ability to turn data into clear stories and recommendations for senior stakeholders
• Experience working with complex marketing data flows and reporting tools
• Effective communication skills and the ability to cultivate relationships
• Professional fluency in English. Additional languages such as Mandarin, Bahasa Melayu, or Thai are valued
• Experience working with customers across South East Asia or Greater China is valued

Benefits we offer…

• A comprehensive benefits package that includes equity options
• Great work equipment and home office allowance
• Annual 1000 euros personal learning budget
• Sports and well-being allowance

Benefits may vary depending on location. Please ask your recruiter for a full list of benefits in your location.

Why join Supermetrics APAC?

• You will have real ownership and meaningful contribution. Our APAC team is lean and high performing, and your work will directly shape how we grow and serve customers across the region.
• You will work at the intersection of marketing and data. Supermetrics sits at the heart of modern marketing analytics, helping companies make sense of complex data in a fast-evolving, high-growth tech space.
• You will join a culture built on respected expertise. We value people who are deeply knowledgeable, curious, and collaborative, and who aim to help customers and teammates succeed.