Customer Success Architect — Onboarding & Growth

Siemens Mobility; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is looking for an experienced Customer Success Manager to build long-term customer relationships and drive successful onboarding. You will ensure customer retention through proactive engagement and collaboration with various teams to resolve issues. Ideal candidates will have over 5 years of experience in customer success roles, excellent communication skills, and familiarity with building automation technologies. The position offers flexibility with hybrid work options, comprehensive welfare programs, and opportunities for growth.

Benefits

Flexible working environment

Comprehensive welfare programs and health insurance

Continuous learning opportunities

Inclusive team culture

Qualifications

• 5+ years in Customer Success or similar roles focused on customer outcomes.
• Experience with building automation technologies.
• Ability to translate technical concepts for business audiences.

Responsibilities

• Build long-term customer relationships and act as a primary point of contact.
• Lead onboarding and implementation planning for customers.
• Monitor customer health and reduce churn through proactive engagement.

Skills

Customer Success

Account Management

Communication

Relationship Building

Organizational Skills

Proactive Mindset

Tools

Salesforce

Microsoft Office

Job description

A leading technology firm in Singapore is looking for an experienced Customer Success Manager to build long-term customer relationships and drive successful onboarding. You will ensure customer retention through proactive engagement and collaboration with various teams to resolve issues. Ideal candidates will have over 5 years of experience in customer success roles, excellent communication skills, and familiarity with building automation technologies. The position offers flexibility with hybrid work options, comprehensive welfare programs, and opportunities for growth.