Customer Services Manager

KIAN CHUE HWA (INDUSTRIES) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic service-oriented company in Singapore is seeking a Supervisor to lead and mentor the customer service team. You will oversee daily operations, manage major client accounts, and prepare performance reports. The ideal candidate has a minimum GCE 'O' level with 2 years of supervisory experience, possesses strong adaptability and communication skills, and thrives in a fast-paced environment. This role is essential for enhancing overall service delivery.

Qualifications

• Minimum GCE 'O' Level with 2 years of supervisory experience.
• Strong adaptability, problem-solving, and analytical skills required.
• Excellent communication skills necessary.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee daily operations and manage client accounts.
• Prepare performance reports and track KPIs.
• Analyze feedback and lead service improvement initiatives.
• Collaborate with cross-functional teams for service delivery.

Skills

Adaptability

Problem-solving

Analytical skills

Communication skills

Education

GCE 'O' Level

Job description

Responsibilities

• Lead, coach, and mentor the customer service team to deliver excellent service.
• Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.
• Manage major client accounts, including contracts, service reviews, and relationship building.
• Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
• Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.
• Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.
• Undertake additional responsibilities as assigned by management.

Requirements

• Min GCE ‘’O’’ level , with 2 years of supervisory experience
• Strong adaptability, problem-solving, and analytical skills.
• Excellent communication skills.
• Able to thrive in a fast-paced environment