Customer Services Assistant

AWOT Global; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Zusammenfassung

AWOT Global is seeking a Sales Support professional in Singapore to assist customers and coordinate freight inquiries for air and ocean shipments. The role involves preparing quotations for project cargo and cross-trade shipments, and responding promptly to client questions.

You will support managers and the operations team in delivering excellent service and driving sales initiatives. Ideal candidates have at least 2 years of experience in airfreight or ocean freight, are fluent in Mandarin,

Qualifikationen

• Experience in airfreight or ocean freight (2+ years).
• Fresh graduates may apply.
• Proficient Mandarin for communication with Mandarin-speaking customers.
• Knowledge of import, export and cross-trade shipments.
• Strong communication, interpersonal and teamwork skills.

Aufgaben

• Provide sales support and assist customers.
• Handle daily air and ocean freight enquiries for imports/exports.
• Prepare detailed quotations for project cargo and cross-trade shipments.
• Respond to customer enquiries with timely responses.
• Support managers and the operations team in customer service and sales activities.

Kenntnisse

Airfreight

Ocean freight

Mandarin

Logistics operations

Communication

Teamwork

Jobbeschreibung

Key Responsibilities

• Provide sales support and assistance to customers.

• Manage daily air and ocean freight enquiries for import and export shipments.

• Prepare detailed quotations for project cargo and cross-trade shipments.

• Handle customer enquiries and provide timely responses.

• Respond to international enquiries and prepare quotations as required.

• Support Managers and the Operations team in managing customer service and sales-related activities.
  

Job Requirements

• Minimum 2 years of experience in handling airfreight and/or ocean freight. Fresh candidates with no prior experience are also welcome to apply.

• Proficient in both written and spoken Mandarin to communicate effectively with Mandarin-speaking customers.

• Good knowledge of logistics operations, including import, export and cross-trade shipments.

• Strong communication, interpersonal and teamwork skills.

• Responsible, detail-oriented and able to work independently.