Customer Service Executive

Sin Chew Woodpaq Pte. Ltd.; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

Sin Chew Woodpaq Pte. Ltd. is seeking a customer service-oriented coordinator to engage new customers and manage shipments in a fast-paced logistics setting.

You will respond to inquiries, advise on products, and prepare quotations to secure orders, while documenting interactions and ensuring accurate delivery documentation. You will coordinate with internal stakeholders to meet customer requirements, handle container shipments, and build long-term relationships with clients in a dynamic

Qualifikationen

• Minimum 2 years of working experience in a related role.
• Experience handling container shipments is essential.
• Knowledge of import/export shipments is preferred.
• Experience in the logistics industry is advantageous.

Aufgaben

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met
• Prepare delivery orders and other relevant documents
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers' requirements/instructions are addressed
• Resolve customers' concerns

Kenntnisse

Container shipments experience

Customer service experience

Sales coordination experience

Import/export knowledge

Logistics industry experience

Organizational skills

Multitasking

English proficiency

Jobbeschreibung

About the role

Provide introductory information about the company and its products and services to new customers. Respond to customer inquiries and advise customers on products or services to best suit their specific requirements. Prepare quotations and follow up with customers for their acceptance. Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met. Prepare delivery orders and other relevant documents. Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers' requirements/instructions are addressed. Resolve customers' concerns and build and maintain long term business relationships with new and existing customers.

Key responsibilities

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met
• Prepare delivery orders and other relevant documents
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers' requirements/instructions are addressed
• Resolve customers' concerns
• Build and maintain long term business relationship with new and existing customers

About you

• Minimally 2 years of working experience, with experiences handling container shipment
• Prior customer service or sales coordinator experience will be an advantage
• Preferably with knowledge for import and export shipments
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills