Customer Service Executive (Freight Forwarding)

APEX LOGISTICS INTERNATIONAL (S) PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

APEX LOGISTICS INTERNATIONAL (S) PTE. LTD. in Singapore is seeking a capable Operations/Customer Service professional to enhance service quality, drive business growth and strengthen customer satisfaction across local and overseas accounts.

You will coordinate day-to-day activities among stakeholders, handle inquiries, set up databases, process bookings, and manage import/export documentation with strict accuracy and compliance. Mandarin liaison beneficial; 5.5 days work week, on-site role.

Qualifications

• Import/Export experience in freight forwarding with leadership is advantageous.
• Fast-paced, deadline-driven office environment experience.
• Knowledge of import/export regulations and documents.
• Ability to multi-task, prioritize and manage time.
• Mandarin liaison with overseas stakeholders is beneficial.

Responsibilities

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Job description

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week