Customer Service Support (Dover)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 25,000 - 27,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a dedicated Customer Relations Associate to deliver high-quality service in the school's Customer Relations Unit. You will handle inquiries mainly by phone and written channels, coordinating with stakeholders for timely resolutions and contributing to service quality initiatives.

The role emphasizes strong communication, a service mindset, and the ability to work both independently and as part of a team, with proficiency in Microsoft Office and

Qualifications

• Tertiary qualification in any discipline.
• Good communication and interpersonal skills.
• Service-oriented with problem-solving ability.
• Positive attitude and willingness to help others.
• Independent worker and effective team player.
• Proficient in Microsoft Office and IT savvy.

Responsibilities

• Deliver quality customer service at the school's Customer Relations Unit via phone and written channels.
• Coordinate with stakeholders to resolve queries and implement service quality initiatives to improve experience.

Skills

Communication skills

Interpersonal skills

Problem solving

Service-oriented attitude

Team player

Microsoft Office

IT savvy

Education

Tertiary qualification in any discipline

Job description

Job Scope

Delivering quality customer service at the school's Customer Relations Unit, including managing public queriesmainly via phone and written channels. Working with stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction.

Requirements

• Tertiary qualification in any discipline. Candidates with no prior experience, but with a passion for service delivery may also apply
• Possess good communication and interpersonal skills
• Service-oriented and adept at problem solving
• Possess a positive, service-oriented attitude and a passion for helping others
• Ability to work independently and capable of being an effective team player
• Proficient in Microsoft Office Applications and IT savvy

Working Hours

Mondays to Thursdays: 8.30am to 6pm, Fridays: 8.30am to 5.30pm

Contract Period

4 months (4 Jan 2027 to 3 May 2027)

Salary

$2200-$2400/month

Location

Dover

EA License No.

96C4864

Reg No.

R26159658 BRANN LEONG CHUN HOE