Customer Service Officer

TDCX TALENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

TDCX TALENT SOLUTIONS PTE. LTD. is seeking a Customer Service Officer to handle inquiries across channels, assist with escalations, and support operational improvements.

The role emphasizes clear communication, adherence to procedures, and a customer-centric approach in a fast-paced environment. The position requires a minimum GCE A Level and bilingual ability in English and Mandarin, with training provided.

Qualifications

• Minimum GCE 'A' Level certification.
• Fluency in English and Mandarin required.
• No prior experience needed; training provided.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other channels to provide accurate information.
• Resolve escalated customer issues following procedures and guidelines.
• Deliver clear and accurate information to exceed customer satisfaction standards.
• Identify opportunities to improve processes and enhance the overall customer experience.
• Collaborate with team on general operational support and cross-agency initiatives as needed.
• Manage difficult customer interactions patiently and professionally under pressure.
• Navigate multiple computer systems and software, including proficiency in MS Office, to support customer service tasks.

Skills

Bilingual English-Mandarin

Strong verbal communication

Active listening

Phone etiquette

Education

GCE A Level

Job description

Customer Service Officer

Job Summary

You will respond promptly to customer enquiries across multiple channels, resolve escalated issues following procedures, and collaborate on operational support to enhance customer satisfaction and streamline processes.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels to provide accurate information
• Resolve escalated customer issues efficiently while adhering to official procedures and guidelines
• Deliver clear and accurate information to exceed customer satisfaction standards
• Identify and suggest opportunities to improve processes and enhance the overall customer experience
• Collaborate with team members on general operational support and cross-agency initiatives as needed
• Manage difficult customer interactions patiently and professionally under pressure
• Navigate multiple computer systems and software, including proficiency in MS Office, to support customer service tasks

Required competencies and certifications

• Minimum GCE 'A' Level certification
• Bilingual proficiency in English and Mandarin to communicate effectively with Mandarin-speaking members of the public

Preferred competencies and qualifications

• Strong verbal communication and active listening skills with good phone etiquette

Other Information

• Location: Chai Chee, Singapore
• Working Days/Hours: Monday to Friday, 8:00 AM - 5:30 PM
• Start Date: 10 November 2026
• Experience Level: No experience required - Training provided!

Note: Only shortlisted candidateswill be notified.