Team Lead for Student Service

Success Human Resource Centre; Singapore; On-site; SGD 2,500 - 4,200; Full time

Benefits offered by this job

Shuttle service

Job summary

Success Resource Centre Pte Ltd is hiring a Student Services Coordinator to support students and manage administrative processes. You will handle inquiries via email, phone, Teams and in person, advise on academic procedures, and ensure accurate documentation.

The role requires a Bachelor's degree with at least five years of customer service experience, preferably in education. A structured environment with regular class visits and coordination of events is offered.

Qualifications

• Bachelor's degree and at least 5 years of customer service experience.
• Experience in education or service-oriented industries is preferred.
• Proficient IT skills and ability to maintain accurate records.

Responsibilities

• Lead and support students via email, phone, Teams and in person.
• Advise students on academic procedures, policies and enquiries.
• Process student requests accurately and ensure proper documentation and compliance.
• Maintain and update student records in internal systems.
• Ensure administrative processes meet audit and regulatory requirements.
• Conduct regular class visits to engage students and gather feedback.
• Organise orientation programmes for new students with programme managers.
• Prepare a weekly report on class visits.
• Coordinate graduation ceremonies and school events with partners.
• Work with stakeholders to ensure smooth event execution.
• Support the Dean in daily operations and supervise the Student Services team.
• Guide and support junior staff to promote teamwork and service excellence.

Skills

Microsoft Excel

Interpersonal skills

Communication skills

Administrative tasks

Education

Bachelor's Degree

5+ years customer service

Tools

Microsoft Teams

Job description

- 1-year contract (renewable & convertible)
- Up to $4200 + AWS
- Mon to Fri: 8.30am – 5.30pm
- Queenstown (shuttle service provided)

Responsibilities:

• Lead and provide support to students via email, phone, Microsoft Teams, and face‑to‑face consultations.
• Advise students on academic procedures, policies, and general enquiries.
• Process student requests accurately and ensure proper documentation and compliance.
• Maintain and update student records in internal systems.
• Ensure administrative processes meet audit and regulatory requirements.
• Conduct regular class visits to engage students, reinforce academic regulations, and gather feedback.
• Organise and facilitate orientation programmes for new students involving programme managers.
• Prepare a weekly report on class visits.
• Coordinate graduation ceremonies and school events across the schools and partner universities.
• Work with internal and external stakeholders to ensure smooth event execution.
• Support the Dean in daily operations and supervision of the Student Services team.
• Guide and support junior staff to promote teamwork and service excellence.

Duration:

• 1-year contract (renewable & convertible)

Working Hours:

• Mon to Fri: 8.30am – 5.30pm
  
• Up to $4200 + AWS
  

Location:

• Queenstown (shuttle service provided from Queenstown MRT station)

Requirements:

• Knowledge of Microsoft Excel
• Mature, responsible, and proactive attitude;
• Strong interpersonal and communication skills
• Proficient in administrative tasks and IT skills
• Ability to think analytically, operate efficiently and communicate effectively
• Minimum Bachelor's Degree with at least 5 years of customer service experience, preferably in education or service-oriented industry
• Relevant experience in education settings

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183| W: www.successhrc.com.sg