Customer Service - Support Contact Handling

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A human resources service provider in Singapore seeks candidates for a customer service role focused on tax inquiries. Responsibilities include answering taxpayers' emails and promoting e-services. Ideal candidates should possess strong customer service skills and meticulousness in handling data. General tax training will be provided, with a preference for those with prior customer service experience. The position offers a pay rate of $13.60 per hour, and it requires availability weekdays during office hours.

Qualifications

• Candidates aspiring to work in the tax industry or with prior tax work experience.
• Meticulous and organised in handling confidential data.
• Able to handle at least 20 cases per day.

Responsibilities

• Answer taxpayer’s general individual income tax enquiry emails.
• Promote usage of e-services and chatbot.
• Perform any other assigned administrative work.

Skills

Customer service skills

Written communication skills

Organizational skills

Self-motivated

Job description

Job Scope

• Customer facing tasks such as answering taxpayer’s general individual income tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of our e‑services and chatbot.
• Any other administrative work that may be assigned to you from time to time.

Requirements

• Candidates will be provided with general tax training in individual income tax.
• Candidates aspiring to work in the tax industry or had prior work experiences in tax are welcome to apply.
• Candidates with prior customer service background preferred.
• Good written communication skills.
• Meticulous and organised in handling confidential data.
• Self‑motivated individual and able to handle at least 20 cases per day.
• Preferably no long leave periods during the first month of employment (commence from mid‑Jan/ Feb 2026).

Salary: $13.60/hour

Location: Newton / Novena

Mondays to Fridays office hours

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI