CUSTOMER SUPPORT OFFICER

ZY FUTURE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

ZY FUTURE INTERNATIONAL PTE. LTD. in Singapore is seeking an experienced Customer Service professional to manage inquiries, orders, and service requests with timely, accurate communication.

The role requires collaboration with internal teams to fulfil orders and resolve issues while maintaining strong customer relationships. The ideal candidate will have a Bachelor’s or Diploma in a related field, at least 3 years in customer service, and strong English communication skills, with Chinese

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or a related field.
• Minimum 3 years of relevant working experience in a customer service role.
• Experience in machinery, equipment or technical service industry is a plus.
• Strong command of spoken and written English.
• Proficiency in spoken and written Chinese is a plus for communication with Chinese-speaking customers.

Responsibilities

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate order and shipment status updates, potential risks, advice and recommendations to customers and senior management.
• Coordinate with internal departments to ensure timely fulfilment of orders and effective resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation, including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and applicable regulatory requirements.

Skills

Excellent communication

Chinese language proficiency

Stakeholder management

Multi-tasking

Analytical

Independent and resourceful

Time management

Problem solving

Customer-focused

Willing to work outside hours

Education

Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field

Job description

Responsibilities:

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate order and shipment status updates, potential risks, advice and recommendations to customers and senior management.
• Coordinate closely with internal departments to ensure timely fulfilment of orders and effective resolution of customer issues.
• Build and maintain strong working relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation, including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and applicable regulatory requirements.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or a related field.
• Minimum 3 years of relevant working experience in a customer service role.
• Experience in the machinery, equipment or technical service industry will be an added advantage.
• Strong command of spoken and written English.
• Proficiency in spoken and written Chinese will be an added advantage to facilitate communication with Chinese-speaking customers and business associates.
• Customer-focused mindset with excellent communication and interpersonal skills.
• Independent and resourceful, with strong problem-solving skills.
• Strong stakeholder management skills, with the ability to manage conflicts, build consensus and work effectively with multiple stakeholders.
• Strong multi-tasking, organisational and time-management skills in a fast-paced environment.
• Self-driven, meticulous and analytical.
• Able to work outside normal office hours when required to provide urgent customer support.