CUSTOMER SERVICE ASSISTANT

IPRINT EXPRESS PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

IPRINT EXPRESS PTE. LTD. is seeking a Customer Service Assistant to support the team with customer enquiries and daily administrative tasks. This role involves handling inquiries via email, WhatsApp and phone, and ensuring smooth documentation and coordination across the team.

You should be fluent in English and Mandarin, be organized and able to multitask. Training will be provided, and standard working hours apply.

Qualifications

• Good spoken and written English and Mandarin.
• Comfortable communicating with customers by phone, email and messaging apps.
• Organised, responsible and detail-oriented.
• Able to multitask and follow up independently.
• Basic Microsoft Office and computer skills.
• Customer service or administrative experience preferred.
• Training will be provided.

Responsibilities

• Handle customer enquiries via email, WhatsApp and phone calls.
• Follow up with customers on enquiries and ongoing matters.
• Assist with quotations, invoices and general documentation.
• Provide administrative and coordination support to the team.
• Keep track of pending matters and ensure timely follow-up.
• Perform other customer service and administrative duties as required.

Skills

Bilingual: English & Mandarin

Customer service experience

Organised

Multitasking

Microsoft Office basics

Tools

Microsoft Office

Job description

Customer Service Assistant

We are looking for a responsible and organised Customer Service Assistant to support our team in handling customer enquiries and daily administrative tasks.

Job Responsibilities

• Handle customer enquiries via email, WhatsApp and phone calls.
• Follow up with customers on enquiries and ongoing matters.
• Assist with quotations, invoices and general documentation.
• Provide administrative and coordination support to the team.
• Keep track of pending matters and ensure timely follow-up.
• Perform other customer service and administrative duties as required.

Requirements

• Good spoken and written English and Mandarin
• Comfortable communicating with customers by phone, WhatsApp and email.
• Organised, responsible and detail-oriented.
• Able to multitask and follow up independently.
• Basic Microsoft Office and computer skills.
• Customer service or administrative experience preferred.
• Training will be provided.

Working Hours

• Monday to Friday: 9:30am to 6:30pm
• Saturday: 9:30am to 1:30pm