Customer Service Officer ( 5 days work)

GoGoVan; Singapore; Presencial; SGD 28 000 - 36 000; Tempo integral

Resumo da oferta

GoGoVan is seeking a customer service professional in Singapore to deliver high-quality support to clients and stakeholders. You will handle inquiries, feedback, and complaints while maintaining excellent service standards.

The role requires teamwork, strong communication, and a proactive attitude. Mandarin ability is a plus, and weekend work may be required to meet customer needs.

Qualificações

• 2 years of customer-facing experience or call center experience.
• Customer service mindset with strong communication and accuracy.

Responsabilidades

• Provide quality customer services to prospective and existing clients in a professional manner.
• Answer and handle customer inquiries, feedback and complaints with high service standards to retain existing customers.
• Work with a team of customer servicing staff to support client inquiries.
• Assist in ad hoc tasks assigned by supervisor and Customer Service Manager.

Conhecimentos

Customer service

Team player

Attention to detail

Communication skills

Weekend/PH availability

Ferramentas

Google Docs

Google Sheets

Descrição da oferta de emprego

What you will deliver

• -Provide quality customer services to prospective and existing clients in a professional manner


• -Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully


• -Work with a team of customer servicing staff in providing full support to clients’ enquiries


• -Assist in any ad hoc tasks assigned by supervisorand Customer Service Manager


• -Chinese speaking is a bonus to communicate with our stakeholder

Who you are

• -Equipped with 2 years of customer-facing experience/ Call center experience


• -Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail


• -Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility


• -Prior experience in Logisticswould be a bonus


• -Proficient in Google Docs, Sheets, and other online documentation platform


• -Able to work on weekends/PHs


• -Proficiency in Mandarin would be an added advantage to facilitate communication with stakeholders.