CUSTOMER SERVICE ASSISTANT

KEIZEN PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

KEIZEN PTE. LTD. in Singapore is seeking a responsible Customer Service Assistant to join our logistics team. You will respond to client inquiries via WhatsApp, phone, and email, and provide clear information to support on-time deliveries.

You will update customers on parcel status, handle complaints professionally, coordinate with operations and drivers, and keep cases transparent until resolution. Mandarin skills are a plus but not required.

Qualifications

• Experience in customer service or logistics roles
• Clear English communication; Mandarin helpful but not required

Responsibilities

• Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support
• Deliver accurate updates on parcel and delivery status to keep customers informed
• Manage customer complaints professionally and follow up until issues are fully resolved
• Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries
• Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently
• Keep customers regularly updated on the progress of their cases to ensure transparency
• Escalate serious or unresolved issues to appropriate personnel for timely resolution
• Perform basic customer service and administrative tasks to support daily operations
• Manage multiple tasks effectively in a fast-paced logistics environment

Skills

Customer service experience

Logistics experience

English communication

Mandarin (a plus)

Job description

Job Summary

We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team.

Responsibilities

• Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support
• Deliver accurate updates on parcel and delivery status to keep customers informed
• Manage customer complaints professionally and follow up until issues are fully resolved
• Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries
• Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently
• Keep customers regularly updated on the progress of their cases to ensure transparency
• Escalate serious or unresolved issues to appropriate personnel for timely resolution
• Perform basic customer service and administrative tasks to support daily operations
• Manage multiple tasks effectively in a fast-paced logistics environment

Preferred competencies and qualifications

• Experience in customer service or logistics roles
• Ability to communicate clearly in English; proficiency in Mandarin is a plus but not required