Customer Service Supervisor (wholesale)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic customer service firm in Singapore is seeking a Customer Service Operations Manager to lead a team ensuring efficient order processing and customer satisfaction. Responsibilities include handling complaints, training staff, and monitoring service quality. Ideal candidates will possess strong leadership skills and proven problem-solving abilities. This role offers a competitive salary package up to $3,200 monthly and the chance to develop a robust customer service team.

Qualifications

• Proven experience in customer service operations management.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead customer service officers to ensure order accuracy.
• Handle escalated issues and maintain customer relationships.
• Monitor feedback and implement service improvements.
• Provide training and manage workforce planning.
• Conduct performance reviews to support staff growth.

Skills

Leadership

Customer relationship management

Problem-solving

Performance management

Job description

Basic information

Working hours: 8:30am to 6pm, 5 days between Monday - Sunday

Location: Boon Lay

Salary UP $3,200

Jobscope

Customer Service Operations

• Lead and supervise customer service officers, ensuring timely order processing, accuracy, and adherence to company workflows and policies.
• Handle escalated customer issues, resolve complaints effectively, and maintain strong customer relationships.
• Monitor customer feedback, identify service gaps, and implement improvements to enhance overall service quality.

Manpower Planning & Team Development

• Provide on-the-job training for new staff and support ongoing skill development for the team.
• Manage workforce planning, including duty rosters, coverage during absences, and manpower allocation during peak periods.
• Conduct regular performance reviews and provide constructive feedback to support staff growth.

Reporting

• Prepare and review manpower, attendance, and performance reports to support operational planning and management decisions.

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