Customer Service / Shipping Assistant – Logistics | Up to $3500/mth

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 2,800 - 4,200; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking an experienced Customer Service Executive to join our freight forwarding and logistics team, handling import/export shipments, freight coordination and customer service in a fast-paced environment.

You will communicate with customers and overseas agents, prepare documentation, monitor shipments, and support sales and marketing activities when required. The role requires at least 2 years in logistics and strong service orientation.

Qualifications

• Minimum 2 years of experience in freight forwarding/logistics.
• Good understanding of import/export processes.
• Experience handling air and/or sea freight shipments.
• Familiar with Incoterms and international shipments.
• Strong customer-service and communication skills.
• Able to coordinate with customers, overseas agents and internal teams.
• Independent, organised and able to work in a fast-paced environment.
• Positive attitude and a team player.
• Willing to work overtime when required.

Responsibilities

• Handle customer enquiries relating to quotations, shipments and operational matters promptly and professionally.
• Prepare quotations and coordinate the activation of import, export and cross-trade shipments.
• Coordinate shipment arrangements closely with customers, overseas agents and internal operations teams.
• Prepare and manage documentation required for import and export shipments, ensuring accuracy and timely completion.
• Monitor shipment progress and provide customers with timely updates on shipment status.
• Handle shipment-related issues and customer concerns, coordinating with relevant stakeholders to achieve timely resolution.
• Maintain accurate shipment information, records, reports and system entries.
• Ensure consistent service standards by following established operational procedures and customer requirements.
• Support sales and marketing activities when required.

Skills

Customer service

Communication

Coordination

Team player

Organised

Overtime flexibility

Job description

About the role

We are looking for an experienced Customer Service Executive to join a growing freight forwarding and logistics team. This role is ideal for someone with hands-on experience in import/export shipments, freight coordination and customer service who enjoys working in a fast-paced environment.

Key responsibilities

• Handle customer enquiries relating to quotations, shipments and operational matters promptly and professionally.
• Prepare quotations and coordinate the activation of import, export and cross-trade shipments.
• Coordinate shipment arrangements closely with customers, overseas agents and internal operations teams.
• Prepare and manage documentation required for import and export shipments, ensuring accuracy and timely completion.
• Monitor shipment progress and provide customers with timely updates on shipment status.
• Handle shipment-related issues and customer concerns, coordinating with relevant stakeholders to achieve timely resolution.
• Maintain accurate shipment information, records, reports and system entries.
• Ensure consistent service standards by following established operational procedures and customer requirements.
• Support sales and marketing activities when required.

Requirements

• Minimum 2 years of relevant experience within freight forwarding, logistics or a related industry.
• Good understanding of import and export processes.
• Experience handling air and/or sea freight shipments; candidates with exposure to both will have an advantage.
• Familiar with Incoterms and their application to international shipments.
• Strong customer-service and communication skills.
• Able to coordinate effectively with customers, overseas agents and internal stakeholders.
• Independent, organised and comfortable working in a fast-paced environment.
• Positive attitude and a strong team player.
• Willing to work overtime when operationally required.